Frequently asked questions
How do I order?+
Choose your product and size, add it to your bag, then fill in your details on the bag page and press Place order. You get an order number straight away. You can also order directly on WhatsApp.
How can I pay?+
InstaPay only. Once your order is placed you get a page showing the exact amount and the transfer link, then you upload the receipt so we can confirm it.
Is paying safe?+
The transfer happens entirely inside the InstaPay app, away from our site. We never see or store card or bank details.
How long does delivery take?+
It depends on your governorate. Delivery times are listed on the shipping page, and your delivery cost appears at checkout as soon as you choose your governorate.
How do I track my order?+
Keep the order number shown after checkout and open your order link to see its status, or message us on WhatsApp with the number.
Can I exchange a product?+
Opened products cannot be returned for safety reasons, but if something arrives damaged or wrong we will replace it. Full details on the exchanges and returns page.
Are the products suitable for sensitive skin?+
Our products are dermatologist-tested and safe for sensitive skin. We always recommend patch-testing a small amount first, especially if you have a known sensitivity to any ingredient.
Are your products tested on animals?+
No. Our products are never tested on animals.
Where can I see the ingredients?+
The full ingredient list and how to use each product are written on every product page.
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